If you send the wrong amount or to the wrong person, Venmo recommends you ask the recipient to return it. In the event they have not previously transacted or share friends, Venmo will ask the sender to confirm the recipient’s identity by entering the last four digits of their phone number as an added security measure to avoid paying the wrong user.” “We look at information such as whether the sender and recipient have previously transacted on Venmo or share any friends on Venmo. “There are several controls Venmo has in place to help users avoid sending money to the wrong person, one of which is an automatic flag to a sender when we have reason to believe they might be transacting with the wrong user,” says Erin Mackey, spokesperson for Venmo.įor instance, indications that “the sender and recipient, both of whom must hold Venmo accounts, don’t know each other,” she adds. One exception: “If you sent the payment to a new user – meaning you paid an email address or phone number that isn’t associated with an active Venmo account yet – you can go ahead and cancel the payment,” says Sinlao. Once you send money via Venmo, it’s gone. What happens if I send a Venmo payment to the wrong person or for the wrong amount?
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